Huntington Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  I love having Huntington for my banking needs.. However, this branch is by far the worst.. I've previously used the Broadview Hts, N Royalton and Parma branches and have always received excellent service.. I'm not a big advocate for the Brooklyn branch, their customer service skills are yet to be desired but the Berea Rd branch is terrible.. They will look at you while you're stuck between the doors and take their good old time before buzzing you in.. Slowest moving tellers and you feel like you interrupted their day by bothering them with your banking needs.. I still travel to Parma to bank..
  By Dee Carpenter, October 26, 2017
• ★ ☆ ☆ ☆ ☆
  Went today to pay two car payments; the customers were lined up three and four deep, with more coming in at the rate of two or three per minute. As usual, there were several customers that seem to feel the need to make every transaction a major life event requiring endless dialogue, which slowed things down. In the midst of all this, one associate just decided to close her station, and fool around wrapping cash in a leisurely manner with her back to the customers. This, more than anything, shows that Huntington’s priorities are not on customer service, and that they have no respect for our time. I was finally waited on by another associate who was friendly and efficient, so I decided to award one star for this review. When I left, the other associate was still lollygagging around wrapping cash instead of waiting on the customers. Routine chores should be able to be postponed in order to serve customers in a timely fashion. No wonder mobile and on-line banking has become so popular. I will try to find another, more efficient Huntington branch where I can pay my car payment. Wish me luck; I’m sure I’ll need it.
  By Doug McCutcheon, September 26, 2017

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